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IMPORTANT NOTICE (8/19/14): We have been made aware of an issue on one non-patient care page of the rochestergeneral.org website.  That page was promptly removed. We are confident that no breach of private information, including protected health information or banking data has occurred. We also want you to know that the MyCare website is fully operational. The security and privacy of all patient data is of the utmost importance to Rochester Regional Health System. If you have any concerns, please contact us using the contact information and/or form below. Thank you.

Mailing address:

Rochester General Hospital
1425 Portland Ave.
Rochester, NY 14621

Phone Numbers:

Main phone number: (585) 922-4000
For general questions or information about services at Rochester General Hospital

Patient Information: (585) 922-4528
For information about a patient at Rochester General Hospital

Physician information and referrals: (585) 922-5465
For information about a physician or if you need a physician 

Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission!

Please read our privacy statement before you submit any information to us!

Email Us
If you have a question about your patient bill, are looking for information about a specific health care service or program, want information about volunteering at Rochester General Hospital, or have a question about a job opportunity with us, use our online contact form to email us your question.

Patient Compliments & Complaints
It is the goal of Rochester Regional Health System to provide high quality care with compassion.  We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided. You may send patient compliments or complaints securely using our online patient compliments & complaints form to our Patient Relations Coordinator. 

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may lodge a complaint directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.

Reporting Suspected Fraud, Waste and Abuse
Rochester Regional Health System recognizes that healthcare fraud, waste or abuse could impact our ability to serve our patients.  Please click here for instructions on how to report suspected fraud, waste or abuse.  All reports are confidential and can be kept anonymous at your request.

Email a Patient
Someone you love in one of our facilities? You can send an email to them at Rochester General Hospital, Newark-Wayne Community Hospital or the DeMay Living Center which will be printed and delivered by our volunteers.

Medical Records
For information on past records, tests and such. Please include your name and address so we can send you a release/request form or print it here and mail it to us for faster service.

Birth/Death Certificates
Monroe County Birth and Death Certificates are available from the County Clerk's Office of Vital Records. Wayne County requests go to Medical Records above.

Ask a Medical Librarian
The Stabins Wellness Information Center, located in the Werner Medical Library at Rochester General Hospital, provides information on medical conditions or health concerns. This library service is available to people who live in the seven-county Rochester, NY area only.


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