Patients & Visitors

Service excellence and exceptional, compassionate patient care are of the highest priority at Rochester General Health System. Whether you're a patient in one of our facilities, visiting a friend or family member, or have an appointment with one of our specialists, we want you to feel comfortable and welcomed. 

Rochester General Health System provides patient and visitor information for each of our healthcare facilities to help you plan your visit with us. For more information, select a facility below:

• Rochester General Hospital
• Newark-Wayne Community Hospital
• Behavioral Health Network
• DeMay Living Center
• Hill Haven
• Independent Living for Seniors

Online Store

RGHS has an online store for our patients, visitors, volunteers and employees to order apparel and merchandise with any RGHS or affiliate logo. This secure site includes merchandise ranging from T-Shirts to men's and ladies Twill and Polo shirts and Fleece Jackets.

How to Order

To access the online store, please visit www.cooleygroupusa.com, and follow these simple directions:

• Click on "order online" in the upper right portion of the homepage
• For User Name, enter "RGH", all in upper case
• For Password, enter "online", all in lower case
• Click on "apparel" in the left hand column on the company store page

All of the items are custom embroidered and are available in any quantity.  You can expect a delivery time of 10-14 days from the time of your order.

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