Support Process

 


MData is an application to assist care givers in the rounding of their patients, and is not a replacement for CCS.  Because the absence of MData does not negatively impact patient care, it is not considered a critical application, and may get limited support outside normal business hours.

Some guidelines to use for support are as follows:

RGHS Help Desk at 922.HELP (4357).  We will be able to assist with the following:

  • PIN resets
  • Synchronization troubleshooting
  • Census configuration (gather information and pass on for creation)
  • System Status

MercuryMD Support:

  • General Usage Questions
  • System Status

How to Contact MercuryMD Customer Support:

Device Support (hardware):
PDA’s that are not purchased through RGHS are to be serviced by you directly through the vendor you purchased your device from.
 

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Career Opportunities

Accessing Care Connect on Handheld Devices

To access Care Connect using your handheld device, you will need to install and use one of the following applications: Canto or Haiku.

Login to the RGHS Wiki (with your RGHS network username and password) to read the quick start guides for information about which application to install and how to use it with your Apple iPad®, Apple iPhone® or iPod touch®.

 

Classes

Monday, May 28
(several other dates/times available)

Safe Patient Handling Mandatories
Patient handling safety. Instructors Tom Jackson and Laurie Muratore.

Friday, June 8

Extraordinary Outcomes: Caring for Patients, Teams & Self
2012 TEACHING DAY FEES: $35.00 for RGHS Team Members $10.00 for Students $85.00 for NON-RGHS Enrollees.

 


More classes ►

Medical & Dental Staff (MDS)