Patients, Family & Visitors Focused on Patient and Family-Centered Care At Rochester General Hospital, your health and well-being are our top priorities. Our commitment is to providing compassionate care during every part of your experience at the Hospital, whether you are a patient, a family member, friend or visitor. We provide a collaborative environment for healthcare that is inclusive of our skilled medical specialists, the patient and the patient’s loved ones. Our goal is to make you, as our patient and guest, as comfortable as possible, relieve your anxiety and help you to heal by meeting your medical, emotional, spiritual, and personal needs. Our health care providers will guide the plan of care backed by a strong partnership that is centered on the patient and the patient’s family. It is our intention that this site equips you with all the information and services you need to make your experience at RGH a positive and healing one.