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Patient Access Center at Rochester General Hospital to Improve Patient Experience

January 24, 2012

The Rick Constantino, MD Patient Access Center centralizes pre-admission testing and services

The patients of Rochester General Hospital (RGH) will now find the stress and hassle of pre-admission tests, paperwork and interviews to be a lot easier. The new Rick Constantino, M.D. Patient Access Center, a key element in Rochester General Health System’s comprehensive effort to improve the level of care and service available in the community, was officially dedicated and is open to the public.

RGH Patient Access Center“Today is exciting for two reasons,” explained Mark Clement, president and CEO of Rochester General Health System. “First, we are excited to know that our patients will enjoy a better experience, one more aligned with our values of service excellence and convenient access. Second, we have the opportunity to honor Rick Constantino, an extraordinary physician who is both admired and respected by his patients.”

The center itself was made possible by a series of gifts made in Constantino’s honor by friends, family members, co-workers and patients. A total of 87 donors contributed just over $1.1 million towards construction of the PAC.

A respected physician and former president of RGH, Constantino has been an RGH mainstay for over three decades. “Rick’s warm and caring nature will now help greet our patients for years to come,” elaborated Clement.

The Rick Constantino, M.D. Patient Access Center will now be the first destination for surgery and GI/endoscopy patients. The location of the unit, on the ground floor in the Eugene Polisseni Pavilion, is convenient to find, easily accessible and in close proximity to the Portland Parking Garage and valet parking services.

Equipped with state of the art medical equipment, such as examination tables that are bariatric appropriate, the Constantino Patient Access Center is designed to conveniently and comfortably house pre-surgical testing in a low-stress, easily manageable environment.