Mailing Address & Phone Number for RGH
Rochester General Hospital
1425 Portland Ave.
Rochester, NY 14621
Main phone number: (585) 922-4000
Please read our privacy statement before you submit any information to us!
Patient Information
(585) 922-4528
Please note that federal regulations require us to provide no information including acknowledging that a person is even a patient without that patient's express permission!
Patient Care Feedback / Complaints
It is the goal of Rochester General Hospital to provide high quality care with compassion. We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided. You may send patient concerns, compliments or complaints securely using our online patient feedback form or contact our Patient Relations Coordinator at (585) 922-2050.
If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may lodge a complaint directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.
Email Us
If you have a question about your patient bill, are looking for information about a specific health care service or program, want information about volunteering at Rochester General Hospital, or have a question about a job opportunity with us, use our online contact form to email us your question.
Email a Patient
Someone you love in one of our facilities? You can send an email to them at Rochester General Hospital, Newark-Wayne Community Hospital or the DeMay Living Center which will be printed and delivered by our volunteers.
Medical Records
For information on past records, tests and such. Please include your name and address so we can send you a release/request form or print it here and mail it to us for faster service.
Birth/Death Certificates
Monroe County Birth and Death Certificates are available from the County Clerk's Office of Vital Records. Wayne County requests go to Medical Records above.
Ask a Nurse
We can provide information on nearly any health concern, including specific diseases and conditions, emotional or mental health issues, and information on how to lead a healthy lifestyle including diet, exercise, and stress management. This service is available to people who live in the seven-county Rochester, NY area only.
Ask a Medical Librarian
The Stabins Wellness Information Center, located in the Werner Medical Library at Rochester General Hospital, provides information on medical conditions or health concerns. This library service is available to people who live in the seven-county Rochester, NY area only.