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Client Services

RGH Laboratory & Pathology Client Service is staffed by full-time, experienced, professional, and knowledgeable Medical Technologists. Client service representatives are available to promptly handle your questions and concerns regarding:

  • Location of the closest laboratory collection station to you
  • Answers to your questions or connect you with the appropriate staff member
  • Provide you with turnaround time for a specific test
  • Connect you with the professional staff for consultative services
  • Tell you how to collect and prepare a specimen
  • Arrange to get test results to your office via faxing, courier or mail delivery

Office Hours

Client service representatives are available:

Monday - Friday 8:00 am - 10:30 pm
Saturday 8:00 am - 4:30 pm




Contact Information

Shirley Slater - Supervisor (585) 922-1164
Jeanne Budgeon - Customer Service Representative (585) 922-1163
Peter Dugan - Customer Service Representative (585) 922-1162

For all other calls, we may be reached by calling (585) 922-4451.

Our fax number is (585) 922-1111 or (585) 922-1175.