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Billing and Insurance

Understanding your insurance coverage.

We understand that dealing with health insurance during a hospital stay can be a stressful process. Our goal is to ensure that you receive the most efficient service and are well informed about all aspects of your procedure, including your insurance coverage.  

Before your surgery is scheduled, you will want to review your insurance plan. Most insurances cover the cost of surgery; however, you may need to pay some of the expenses related to your procedure, including a copayment at the time of your visit. If you have questions about your insurance coverage, please contact your health care provider prior to your surgery to discuss the details of your plan.

Insurances We Accept

We accept all major health insurances, including:

  • Blue Choice
  • Blue Choice Option
  • Blue Choice Senior
  • Child Health Plus
  • Empire Plan
  • Excellus BlueCross BlueShield
  • Family Health Plus
  • Group Health Insurance
  • HealthNow
  • Healthy NY
  • Medicare
  • Medicare Assignment
  • Monroe Plan
  • MVP Health Care
  • MVP Health Care Preferred Gold
  • Premier Health
  • Self Pay
  • ViaHealth Plan
Following surgery, you can pay your bill online or through the Cashier’s Office located on the first floor of Rochester General Hospital. 

If you have any additional questions regarding billing or insurance, please contact us at (585) 922-1900 or toll-free at (866) 209-0949. We're available Monday - Friday: 9:00 am - 4:30 pm.