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Billing and Insurance

Understanding your insurance coverage.

We understand that dealing with health insurance can be a stressful process, and our top priority is to ensure that you and your family receive the best possible care and are well informed about all aspects of your treatment, including your insurance coverage. 

Prior to your telehealth appointment, you will want to review your insurance plan to understand your coverage. Most insurance plans include some level of coverage; however, you may need to pay some of the expenses, including a copayment at the time of your visit. If you have questions about your insurance coverage, please contact your health care provider prior to your appointment to discuss the details of your plan.

Insurances We Accept
We accept all major health insurances, including:

Blue Choice
Blue Choice Option
Blue Choice Senior
CHAMPUS/TRICARE
Child Health Plus
Commercial
Empire Plan
Excellus BlueCross BlueShield
Family Health Plus
Group Health Insurance
HealthNow
Healthy NY
Medicaid
Medicare
Medicare Assignment
Monroe Plan
MVP Health Care
MVP Health Care Preferred Gold
Premier Health
Self Pay
ValuMed Insurance
ViaHealth Plan

Billing
You can pay your bill online or through the Cashier’s Office located on the First Floor of Rochester General Hospital.

Questions?
If you have any additional questions regarding billing or insurance, please contact us at (585) 922-1900 or toll-free at (866) 209-0949. We're available Monday - Friday: 9:00 am - 4:30 pm.