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Billing and Insurance

Understanding your insurance coverage.

We understand that dealing with health insurance during a hospital stay can be a stressful process, and our top priority is to ensure that you and your family receive the best possible care and are well informed about all aspects of your treatment, including your insurance coverage.

Before your procedure is scheduled, you will want to review your insurance plan to understand your coverage. Most insurance plans include some level of coverage for surgical procedures; however, you may need to pay some of the expenses, including a copayment at the time of your visit. If you have questions about your insurance coverage, please contact your healthcare provider prior to your surgery to discuss the details of your plan.

Insurances We Accept
We accept all major health insurances, including:
  • Blue Choice
  • Blue Choice Option
  • Blue Choice Senior
  • Child Health Plus
  • Commercial
  • Empire Plan
  • Excellus BlueCross BlueShield
  • Family Health Plus
  • Group Health Insurance
  • HealthNow
  • Healthy NY
  • Medicaid
  • Medicare
  • Medicare Assignment
  • Monroe Plan
  • MVP Health Care
  • MVP Health Care Preferred Gold
  • Premier Health
  • Self Pay
  • ValuMed Insurance
  • ViaHealth Plan

Following surgery, you can pay your bill online or through the Cashier’s Office located on the first floor of Rochester General Hospital. 

If you have any additional questions regarding billing or insurance, please contact us at (585) 922-1900 or toll-free at (866) 209-0949. We're available Monday - Friday: 9:00 am - 4:30 pm.