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Social Work

Your Helping Hand

socialwork1At Rochester General Health System (RGHS), our commitment to your well-being involves not only providing excellent medical care, but also meeting your emotional and social needs throughout your hospital stay, and helping ensure that you receive necessary support even after you leave the hospital.

The RGHS Social Work Services team can assist you in dealing with a variety of needs that may have arisen due to your illness or your hospital stay. When the time comes for you to be discharged, they can also help you move to a safe environment where you can best continue the healing process.

As a highly experienced member of your care team, your RGHS social worker can provide supportive services including:

Post-Hospital Care Coordination

As your hospital discharge approaches, your social worker can help you and your family arrange plans for follow-up care to allow you to complete your recovery. Depending on your needs, these plans may include:

  • Arranging for appropriate in-home care
  • Providing choices for alternative care locations, which could include a short-term or long-term rehabilitation facility
  • Researching your options for nursing homes or other continuing care services
  • Exploring other alternatives where your healing can continue safely


It is not uncommon for illness and hospitalization to involve other factors, such as drug and alcohol problems, domestic abuse, child abuse, bereavement, or other issues due to illness. Your social worker can offer counseling and informed advice to you and your loved ones for these and other issues.


The RGHS Social Work Services team can provide a convenient link to community resources and services that can help you cope with the medical, financial and emotional issues you may face during or after your hospital stay. These might include securing coverage for prescription medications; accessing appropriate food, clothing or transportation; or finding help with efforts to stop smoking or other medically advised challenges.

Sometimes, patients and families face difficult or emotionally charged tasks during a hospital stay, such as completing advanced directives paperwork. In those instances, your social worker can be an understanding advocate while guiding you through the process.

Your social worker can also provide crisis intervention to help alleviate awkward or uncomfortable situations among family members, and help you and your loved ones arrive at positive solutions that will assist with your care and well-being.

Special Services

Depending on your needs, your social worker can help you find emergency lodging for out-of-town family members, and provide access to interpreters for patients or family members who may be deaf / hard-of-hearing or non-English speaking.

Contacting Social Work

One or more social workers are assigned to each unit in the hospital, to offer support and counsel to patients and provide information about community resources that can further assist you and your family.

If you would like to talk with your social worker at any time during your hospital stay, please ask a nurse, doctor or patient care technician, who will contact your social worker for you.

Rochester General Hospital
1425 Portland Avenue
Rochester, NY 14621
Weekdays 8:00am – 11:00pm
Weekends 8:00am – 6:30pm
585.922.4392 (or dial 24392 from inside Hospital telephone)

Newark-Wayne Community Hospital
1200 Driving Park Avenue
Newark, NY  14513
Weekdays 8:00 am - 5:00 pm
Saturday 9:00 am - 4:00 pm
315.332.2022 (or dial 32022 from inside Hospital telephone)