Friends and family who want to check on your condition may call Patient Information at (585) 922-4528.
Your guests are welcome at Rochester General. We believe that the support of family and friends is vital to your recovery. Yet, because your rest is also important, we suggest that you have no more than two visitors at one time. Visitors should call Patient Information to find out whether you or your doctor have placed any restrictions on visitors. Because children tend to pick up and carry infection more readily than adults, children under the age of 14 are not encouraged to visit patient floors. However, exceptions are made in some circumstances. If you’d like to have children visit you, discuss it with your nurse so that permission may be left at the Information Desk before the visit.
Because your diet is often considered part of your treatment plan, visitors may not bring food to you unless they’ve cleared it with your physician or nurse.
General Visiting Hours
Hospital visiting hours are generally open. However, visiting hours vary for some of our units. If you have questions about visiting hours, contact patient information at (585) 922-4528.
Fathers and support persons of the patient’s choosing anytime. All other visitors: 12:00 Noon - 8:00 pm.
Parents, anytime; siblings may visit with permission from the director of Nursing; others, noon to 8 pm.
All Intensive Care Units (Medical, Coronary, Cardiothoracic and Surgical)
Visiting hours are 10:00 am - 8:00 pm. Special visiting arrangements may also be made through the charge nurse or nurse manager.
One visitor at all times with limited additional visitors dependent upon conditions in the department.
During surgery, family members and friends may wait in the first floor lobby Surgical Family Lounge where the surgical host or hostess will keep them informed. The hostess will tell them when you have returned to your room and will direct your surgeon to your visitors' location when your surgery is completed.