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FREE Wireless Internet (Wi-Fi)

Welcome to Rochester General's Complimentary Wireless Internet Access

You asked and we listened! To make things more convenient for our patients and visitors, you are invited to utilize Rochester General’s Public Internet Service (“ViaPublicWifi”) using your own wireless-enabled laptop computer. FREE Internet access is provided in all public areas. Simply launch your Web browser, complete the short registration, and you'll be connected to the Web.

Hardware Requirements

You will need a Wi-Fi compliant 802.11a, b, or g wireless Ethernet device installed in your laptop or a laptop with built-in WiFi capability.

Software Requirements

  • Use a web browser, such as Microsoft Internet Explorer or Netscape.
  • Set your TCP client software to obtain addresses automatically from a server.
  • Install and configure TCP/IP software by opening the Network icon in the Control Panel. Under Protocol settings, add TCP/IP.
  • Set the IP address to obtain an IP address automatically. Leave all other fields blank. Restart the laptop for the changes to take effect.

Wireless Card Settings

  • SSID or Network Name = “ViaPublicWifi" (case sensitive)
  • WEP or Encryption = none or disabled
  • Mode or Network Type = Infrastructure or Access Point
  • Authentication = Open or None
  • TCP/IP settings = Use DHCP or "Obtain IP Address Automatically" &  “Obtain DNS Server Address  Automatically”
  • Turn Wireless ON
  • Many laptops with built-in wireless (and some with external cards) have switches, buttons, or software that can be used to turn wireless off to save battery life. Make sure that it is turned on.

Wireless Configuration Tips

  • Windows XP has a built-in configuration tool. Look for icon in system tray at the bottom, right corner. Click on it to see a list of available networks. "ViaPublicWifi" should be on the list. Select it and click "Connect" or click "Configure" and compare settings to those listed in this brochure. Also click “Advanced” and add checkmark to option for “connect to unsecured.”
  • Before changing any settings, try using the wireless network. It may already work.
  • Wireless settings used at home can conflict with settings needed at ViaHealth. Please make certain that original settings can be restored before making any changes.
  • After making changes, you may need to reboot.
  • Windows 98/ME/2000 needs to use a wireless client manager program, provided by the manufacturer of the wireless adapter, so please refer to the documentation and software that came with the equipment.
  • If using a wireless client manager, check the instructions that came with the program regarding the possibility of creating a profile to be used at the library in addition to the profiles used at home or elsewhere.

Network Settings Tips

  • TCP/IP Settings should be set to use DHCP or "obtain IP Address automatically."
  • DNS settings should be set to use DHCP or to obtain automatically.
  • Windows 98/ME settings are found through the Network section in the Control Panel. Check the Properties of TCP/IP associated with the wireless adapter.
  • Windows 2000 settings are found through Network and Dial up Connections in the Control Panel. Check properties of the Local Area Network associated with the wireless adapter and check properties of TCP/IP.
  • Windows XP settings are found through the Network Connections in the Control Panel. Select Properties of Wireless Network Connection and check Internet Protocol (TCP/IP) settings.
  • MAC OS X can adjust through "Apple Menu>>Location>>Network Preferences."

Troubleshooting Windows XP, NT, and Windows 2000 Systems

  • Go to Start, Run and type: CMD. Click OK. A command prompt window will appear.
  • Type the following in the command prompt window:
    • ipconfig/all: Displays the full configuration information
    • ipconfig/release: Releases the IP address
    • ipconfig/renew: Renews the IP address

Troubleshooting Windows 95 and Windows 98 Systems

  • Go to Start, Run and type: WINIPCFG. Click OK. The IP configuration window will appear.
  • Click on the More Info button.

Security Issues

  • By their very nature, public Wi-Fi networks are not secure.
  • If security is important to you, the best way to achieve this is to connect to a VPN. Many companies offer a VPN to their employees. If you do not have access to a VPN, you may want to limit your wireless network use to non-critical e-mail and basic Internet surfing.
  • Other recommendations: use firewall and antivirus software, keep your OS up to date, turn file sharing off, and encrypt sensitive files.

Limitations and Disclaimers

  • Rochester General Health System's staff is not able to provide technical assistance and no guarantee can be provided that you will be able to make a wireless connection.
  • Rochester General Health System assumes no responsibility for the safety of equipment or for laptop configurations, security, or data files resulting from connection to Rochester General Health System's  Wireless Public Internet.