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Food, Gifts & Other Visitor Services

The Cafeteria

(On the Ground floor near the Yellow elevators) The Cafeteria is open every day for breakfast and lunch. In addition, it is open for dinner on weekends and holidays.  Cafeteria hours include:

          Monday-Friday:  6:45 am - midnight
          Weekends & Holidays: 6:45 am - 7:00 pm

Twig Café

The Twig Cafe is located on the Lobby level floor near the Green elevators and is open for breakfast, lunch & dinner. The Cafe is closed on weekends and holidays.

Cafe hours:

 Monday-Friday:  7:30 am - 4:00 pm


Subway is located in the cafeteria. Coffee, fresh pastries and sandwiches are available.

Subway hours:

Open daily: 7:00 am - 3:00 am

Vending Machines

Vending machines are located on every floor, on the first floor lobby level next to the cashier’s office and in the visitor waiting areas. Every other floor has a soda machine and the opposite floors have snack machines. Located on the first floor lobby next to the Cashier’s Office is a 24-hour vending area with coffee, snacks, soda, ice cream and cold sandwiches


Smoking is recognized as a major cause of disease and death and is a primary cause of fires in health care facilities. In accordance with regulatory standards, Rochester General Health System prohibits the use of smoking materials throughout its hospitals, buildings & grounds. RGHS is a smoke-free campus. Smoking is NOT ALLOWED.


An automatic teller machine is located in the Main Lobby and in the Emergency Department for your convenience.

Magazines, Newspapers & Books

Visitors may purchase magazines, newspapers & books in the Twig Gift Shop.


RGH offers interpreter services to our patients and visitors upon request. Interpretation services are available for several languages as well as for our patients and visitors with hearing loss or a speech disabilities. All patient and public telephones are equipped with amplified induction receivers ,TDD units are available upon request, and televisions are equipped for closed captioning.

RGH also provides the Free Text Relay Service throughout our Web site. Anytime you see the Free Text Relay button, you can click on it to be connected with one of our online interpreters. For more information about these services, call the Social Work department at 2-4392 (inside the hospital) or at (585) 922-4392 (outside the hospital). free text relay button



Federal Express

A Federal Express box is located outside the first floor lobby. The last daily pick-up is at 6:00 pm. There are no pick-ups on the weekends.

Fax Machine

A fax machine is available in the Werner Medical Library on the first floor of the Hospital. There is no cost to receive faxes. To send faxes, there is a charge of $3.00 for the first page and $1.00 for each additional page. For more information, call 2-4743 (inside the hospital) or (585) 922-4743 (outside the hospital).

Notary Public

If you need the services of a notary public at any time during your stay, ask your nurse or unit secretary to arrange for the service on your behalf.


Taxicabs may be called from pay phones on all nursing floors or from the lobby concourse. RGH is also on the RTS Public Bus Route.

Twig Gift Shop

Toiletries, fresh flowers, locally made candy, stuffed animals, jewelry and a wide range of gift items are available in the Twig Gift Shop located in the main lobby. The Twig Gift Shop is the only hospital gift shop in Rochester staffed and managed entirely by volunteers. All proceeds from the Shop, as well as those from the hospitality cart, are donated to the Hospital to help improve patient care. The Shop is open:

 Monday through Friday, 9:30 am - 6:00 pm
Saturday, Sunday and holidays, 12:00 pm - 3:00 pm

Friends and relatives who want to check on your condition may call Patient Information at (585) 922-4528.