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Guidelines for Visitors at RGH

man with two sons
Rochester General Hospital embraces the concept of family-centered care by encouraging family support and visitation in an environment which promotes patient comfort, rest and safety.
We recognize that family and friends are part of the health care team and their support is vital to our patients’ recovery.  With that in mind, we have an established open visitation policy, consistent with Patients’ Visitation Rights, enabling patients to choose who is welcome to visit them while at RGH.

We have established an open visitation policy providing patients with an atmosphere that is supportive of their needs.

Below are guidelines we ask that you review to ensure the best possible care for our patients during their stay.

General Guidelines
  • The number of visitors is dependent on the needs and comfort of the patient as well as the needs and comfort of the second patient in a semi-private room. The impact of patient's visitors on the overall environment of care will be considered. Please respect the request of unit nursing staff if they should occasionally have to ask you to limit numbers of visitors or times of visitation.
  • Children under the age of 14 (in all other units) must be supervised by an adult at all times.
  • Visitors with cold symptoms or gastrointestinal flu symptoms are strongly discouraged from visiting. If visiting is deemed absolutely necessary, visitors must strictly adhere to proper hand washing and wear hospital-issued mask and gloves. Unit nursing staff will provide these materials when requested. Visits should be kept short.
  • Visitation conflicts or deviation from policy adherence will be referred to the Charge Nurse, Nurse Manager, Director or Off-Shift Director. Safety and Security Department officers will be contacted as necessary.
  • All doors into the building are secured at 8:00 pm. Visitors entering the hospital after 8:00 pm may park in the ramp garage and enter the hospital from the Emergency Department entrance on the Ground Floor. A public safety officer will issue a visitor pass which must be worn while in the hospital.
  • Overnight visitation may occur in a private room setting. In circumstances of request for overnight visitation in a semi private room, honoring the privacy of the second patient is very important. Therefore, the charge nurse may approve the request based on the patient situation and only if the second patient or other responsible person agrees.
  • Because your diet is often considered part of your treatment plan, visitors may not bring food to you unless they’ve cleared it with your physician or nurse.

Due to the rapid increase in flu cases in the last two weeks, Rochester General Hospital will be implementing patient visitation restrictions, effective immediately. 

To limit the effects of overcrowding and help reduce further transmission of the flu and/or other infectious diseases, Rochester General Hospital will be instituting the following restrictions for hospital visitors:

  • Visitors will be limited to no more than two (2) people per patient at a time.

  • All visitors must be at least 14 years old.

All visitors experiencing any symptoms typically associated with the flu (runny nose, coughing/sneezing, high temperature, etc.) are asked to not come to the hospital, even if vaccinated against the flu this season.

Thank you for your cooperation