Your Heathcare Team
You and your family are at the center of the caring and healing experience, and will be an integral part of the team led by Rochester General’s highly skilled health care professionals. Your treatment team may include resident physicians, registered and licensed practical nurses, nursing assistants, dietitians, therapists, technicians and others who will help you with specific needs.
Your physician, usually referred to as an "attending physician," has overall responsibility for your care and will oversee the ordering of any tests, medications or dietary changes needed. Resident physicians, doctors who have completed medical school and have as many as seven years post-graduate training, work closely with your physician to monitor your care and respond to any change in your condition around the clock. Also, the hospital employs "Hospitalists" (physicians who work exclusively in a hospital) to care for patients whose physician is not available to attend to their care at Rochester General.
Nurses also play a vital role in your care. They are responsible for planning, delivering and evaluating your nursing care as well as answering any questions you may have and helping you to understand your hospital stay. A registered nurse will be responsible for coordinating your care with the assistance of licensed practical nurses, nursing assistants and the unit secretary.
Depending on your condition and treatment, other health care professionals will be involved in your care. If you need to have your blood tested, a phlebotomist will come to your bedside to draw a blood sample. Registered dietitians will provide individual nutrition care planning. Several types of therapists including physical, speech, occupational and respiratory are available should therapy be part of your recovery.
If you need to have an x-ray taken or go to another part of the Hospital for a test, patient transporters will take you to and from your room. These are just a few of the many specialists who may be involved with your care.
The Social Work staff is available to help you and your family cope with problems that often accompany an illness. These problems may include lodging for family members from out of town, financial and emotional concerns, and interpreting assistance if you are hearing impaired or do not speak English. The staff is ready to provide counseling, referrals to community agencies for ongoing help and, when appropriate, discharge arrangements for your care after you leave the Hospital.
You or your family members may call the Social Work Department directly, Monday through Friday, 8 am to 4:30 pm at 922-4392. On weekends or evenings, ask your physician or nurse to place the call for you.
Pastoral Care & Spiritual Support
The Chaplains' Office provides spiritual care and emotional support 24 hours a day, seven days a week for patients and their families during their stay at Rochester General Hospital, regardless of their faith tradition.
We are located on the first floor in the hallway between the Red and Green elevators. Talk to your nurse if you would like a visit from a chaplain. If you or your family would like a quiet place for reflection or prayer, a non-denominational Chapel/Meditation Room is located on the first floor next to the Patient Library and is open 24 hours a day.
With your consent upon admission, your parish, congregation or synagogue will be notified of your admission to Rochester General.
Catholic Eucharistic ministers bring Holy Communion to Catholic patients on Sunday mornings. Daily communion is also available upon request. Please contact the Chaplains' office to make this request. Anointing of the Sick is also available upon request.
Protestant Holy Communion and pastoral counseling may be arranged upon request. Sabbath and Holiday worship aids are available for patients of the Jewish faith.
To request pastoral care for yourself, a patient, or a staff member, contact the Chaplains' Office at (585) 922-4782. We have a volunteer answering phones daily from 8 a.m.-12 noon. You can also leave a message on the voicemail. Because of the nature of our ministry, none of us keeps any specific "office hours," but we are always available and reachable by phone or by pager. To have a chaplain paged, dial the hospital operator at (585) 922-4000 and ask that a chaplain be paged.