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Our commitment to improving your health doesn't end the day you leave the Hospital.  We want to ensure that you and your family know the next steps in your care and what to expect after your stay with us.

Discharge
Your doctor will let you know when it is medically appropriate for you to be discharged from the Hospital. Soon after your doctor writes your discharge order, staff will help you with discharge planning and your departure. At the time of your discharge, you will be asked to sign a discharge form regarding your rights as a patient, and you will receive discharge instructions. Please be sure you have reviewed both of these forms before leaving.

Discharge Parking Instructions
On your discharge day, please ask the person picking you up to meet you in your room. Depending on your situation, your doctor or nurse may also request that wheelchair assistance be provided as you leave the Hospital.

Ask your driver to park in the ramp garage. On the day you leave the Hospital, a staff member from your patient care unit will provide you with a ramp garage courtesy parking pass. When you are ready to leave, your driver may then retrieve the vehicle from the ramp garage and present the courtesy parking pass. The parking attendant working in the ramp garage exit booth will also provide directions, if necessary.

Follow-up Care
Your physician, nurse or social worker will make arrangements with community agencies to provide any services you need after you leave the Hospital.

Understanding Your Hospital Bill
Your bill will reflect the daily cost of your room, your meals and 24 hour a day professional care by Hospital resident physicians, nurses and other support staff.

Separate charges will be made for laboratory tests, medications, x-rays, the use of the operating rooms and other special rooms, equipment and services. There is also an additional charge for a private room and telephone. If you have a question about your Hospital bill, call Patient Accounts at (585) 922-1900.

Professional Fees
Your Hospital bill will not include your private physician’s fees or those of other specialists consulted by your physician during your stay. You will receive separate bills from these professionals for their services.

Professional charges for interpreting the results of radiological tests (x-ray, ultrasound, echocardiography, nuclear medicine, computerized tomography and magnetic resonance imaging) and administration of anesthesia will be billed by the physicians who provided you these services.

Payment
The health insurance information you provide to Rochester General will be used to bill for services you received as a patient. Unless prior arrangements are made with the Financial Office, any charges not covered by your policy are payable at time of discharge. If your health insurance requires prior referrals from your primary care physician, please see your primary care physician in advance.

Financial Assistance
If you have questions about your insurance coverage, or think you may need assistance paying your bill, you may call (585) 922-1900 to arrange to meet with a representative from the Financial Office.

Free health insurance information is also available at the Hospital on Tuesdays by appointment.  Volunteers from the Health Insurance Information Counseling and Assistance Program help people understand their medical bills, file health insurance claims and appeals, and act as a liaison between patients and the Hospital’s billing department. They also provide information on affordable Medicare supplemental insurance, long-term care coverage and prescription drug assistance. Services are available by appointment. Volunteers meet with clients in the Volunteer Office. For appointments, please call (585) 922-4113.

Health Call
HealthCall is a 24-hour emergency response system primarily for elderly, disabled or medically at-risk people who live alone. It is an electronic response system which allows HealthCall subscribers to summon help to their homes in case of a medical or personal emergency. For more information, call Social Work at
(585) 922-4392.

Outpatient Services
Rochester General offers a full range of outpatient medical services for adults, children and teens. Unlike a traditional clinic, at Rochester General patients see the same physician or nurse practitioner for most visits. For more information, call (585) 922-4101.