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Patient Hotline

 Patient Hotline - "Speak-up/We Care" Program

We strive to make your stay as comfortable as possible. We are committed to providing high quality compassionate care in partnership with you and your family. If you have a problem during your stay, please contact any member of our staff. Most times issues can be best dealt with by those directly involved.

If, however, your issue requires additional attention, or if you have a safety issue or suggestion for improving patient care or safety, call or ask your nurse to call our Call Center (Rochester General Health System Link) at extension 2-5465 (outside the hospital 585-922-5465). Select the option for the "Speak-up / We Care Program." The Call Center staff will facilitate a response to your concerns or forward your suggestion to the appropriate person.

Call Center services are available from 7 am - 12 am, seven days a week. If you remain unsatisfied, you have the right to complain to the Office of Health Systems Management of the Health Department. The number is available through the Call Center.

Do you understand why "Advanced Directives" and "Health Care Proxies" are important? Find out here!