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Safety & Security

Emergency Telephones

Emergency telephones are located throughout the parking garage and other selected areas of the campus.  These phones are identified by signage and a blue light that is illuminated.  To utilize the emergency phone simply push the call button on the face of the phone or pick up the receiver depending upon the style and the phone will automatically dial security.

Escort Service

The department provides escorts anywhere on the hospital campus.  By calling (585) 922-4300 from any house phone one of our officers will be able to meet you at your present location to escort you to your vehicle or other area.

Hospital Hours of Operation

Although the hospital operates 24 hours a day, 7 days a week, Safety and Security does lock the building daily at 8 pm.  Other areas such as our Doctors Buildings may be secured earlier.  After 8 pm, visitors are requested to park in the ramp garage and proceed directly to the Security Office at the entrance to the Emergency Department.  See the officer in the area to advise them of the patient that you want to see.  The officer will call the designated patient floor to receive permission from the charge nurse.  Once cleared the officer will provide an after hours color coded badge for the visitor to wear while in the hospital and escort the visitor to area to allow entrance to the hospital.  Please call (585) 922-4300 prior to arrival if you have any questions.

Arriving to the Emergency Department

Our Security personnel staff the Emergency Department 24 hours a day, 7 days a week.  When coming to the Emergency Department you will note signage in the driveway requesting that you see the Safety and Security Officer for assistance.  As you pull up the driveway an officer will greet your vehicle to provide assistance with parking and a wheelchair for your patient if needed.  The officer will wheel the patient in as you park.

Visitor Visiting Hours (Regulations)

When visiting, it is preferred that you remain in the patients room and not in the hospital corridors.  Doing so will allow our hospital staff to maneuver freely in the corridors and better serve our patients.


Alcoholic beverages of any kind are not permitted.


Smoking is not permitted anywhere inside of  Rochester General Hospital.  Visitors must leave the hospital grounds to smoke.

Coronary Intensive Care Unit Visiting Hours

Visitation is individualized according to the needs of each patient and his or her family. Instructions are posted in the waiting room.

Cardiothoracic Intensive Unit Hours

            11:00 am - 11:30 am

            2:00 pm – 2:30 pm

            Flexible visit: 4:00 pm - 8:00 pm

Surgical Intensive Care Unit Hours

11:30 - 12:00 noon

            2:30 pm - 3:00 pm

            5:30 pm - 6:00 pm

            7:30 pm - 8:00 pm


Emergency Department

(1)  visitor per patient is allowed 24 hours per day, 7 days a week.  To gain access to the treatment area.  Please see the Safety and Security Officer who is posted near the entrance to the treatment area.  The officer will provide you with a VISITOR STICKER to wear as well as a VISITOR PASS. This pass must be turned into Safety and Security before anyone else will be allowed to visit the same patient.  At times it may be necessary to curtail visiting hours in the Emergency Department for short periods of time.


Please attempt to stay within the time frames established for the particular unit on visiting.  Special permission will need to be obtained from the charge nurse for visiting outside of the established parameters.


Safety and Security officers will be around at the end of visiting hours to remind visitors that hours have ended for the particular day.

Directions to the Birthing Center

Our TWIG Birthing Center is located on the 3rd floor of the hospital.  Expectant mothers are requested to enter the facility through the Patient Discharge entrance on the south side of the hospital.  Parking is provided for these patients in designated spots near the door.  During the day hours there are security and volunteer staff to assist expectant mothers in this area.  After hours when the building is secured, please proceed to the entrance where signage will lead you to an intercom button.  This intercom is connected directly to the Labor and Delivery desk.  The staff member through the use of a video camera will identify the mother to be and open the door.  At the same time, someone from Labor and Delivery will start downstairs to meet the patient and their support person to escort them to the unit.  There is also a security phone posted at the entrance as well. 

Emergency Management

The hospital has a comprehensive emergency preparedness program that addresses various types of disasters that could present an impact on our ability to deliver patient care services.  The hospital plans and conducts disaster drills on an annual basis both internally and with the community.  


When drills are held, adequate signage will be placed at key entrances throughout the hospital to alert visitors and patients that a drill is being held.  Should a real event occur during visiting times, hospital staff are notified via an overhead page.  They in turn will receive instructions from a central command center on what is occurring as well as information to provide visitors.  It may be necessary to instruct all visitors to stay in patient rooms during the alert or it may be necessary to curtail visiting hours altogether.  Unnecessary travel in corridors during a disaster event or a fire response call only hinders the progress of our medical staff and emergency response personnel.

Community Related Issues

In the event of a community incident which may necessitate bringing large groups of patients to the hospital it would be advisable for visitors to call the hospital prior to driving to the facility to ensure visiting hours are open and/or that access to the campus is possible.  The closure of the hospital’s entrances could also be attributed to an internal event as well.  The number to call is (585) 922-4300 which is the Safety and Security, 24-hour number.  The hospital will always work with community media to get messages out via radio and television related to coming to the hospital.  In addition Safety and Security staff will be posted at entrances when applicable, to better direct visitors and others.