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Our Mission, Vision & Values

Our Mission

To improve the health of the people served by providing high quality care, a comprehensive range of services, convenient and timely access with exceptional service and compassion.

Our Vision

Rochester General Hospital and its affiliates will be the healthcare provider of choice for physicians and patients - delivering the healthcare we expect for our own family - recognized for:

  • Exceptional quality
  • Unparalleled service and patient experience
  • Great place to work and practice
  • Academic programs and research that support core clinical missions
  • Clinically integrated affiliates

Our Values

Our values are the guiding principles that serve as the foundation for everything we think, say and do. They are our organizational code of conduct and signify what we stand for. We refuse to be less than what these values represent. Any philosophy, policy, practice or behavior that is outside of these values is unacceptable and will either be improved or removed.

 

Every Customer - Every Encounter - Every Time

Service

To serve our community is a privilege and an obligation. We excel in our sensitivity to the needs of those we serve. Everyday we live our mission through serving our community.

Teamwork

Together we can do great things for people in need. One team, with one goal - to be one Great Health System, Always!

Attitude

We are a "can do" team. We are grateful for the opportunities that are presented each and every day. Through positive energy we can, and we will, meet the needs of those we serve.

Respect

Public trust demands the highest respect for those we serve and for those with whom we work - the team members - who share our mission - in all situations and with all people. We are here to better the lives of others and we are profoundly aware of the value of each human being.

Standards

We pledge to our community the highest standards of respect, patient safety and clinical excellence. We will do no harm. Do it right - Do it now. We are extraordinary people called to do extraordinary work.

- Pride in Performance -