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Contact Us

Mailing Address & Phone Number

1250 Driving Park Ave.
Newark, NY 14513

Main phone: (315) 332-2022

Patient Feedback & Complaints

It is the goal of Newark-Wayne Community Hospital / DeMay Living Center to provide high quality care with compassion.  We appreciate any comments, feedback or suggestions you may have for us regarding your care and service provided. You may send patient concerns, compliments or complaints securely using our online patient feedback form or contact our Patient Relations Coordinator at (585) 922-2050. 

If you have a complaint, regardless of whether you have first used the internal hospital complaint process or not, you may lodge a complaint directly to the New York State Department of Health by calling their complaint hotline at 1-800-804-5447 (NYS Department of Health, Centralized Hospital Intake Program, 433 River Street, 6th floor, Troy, New York 12180) or with The Joint Commission at 1-800-994-6610.

Email a Patient

Someone you know at Newark-Wayne Community Hospital or DeMay Living Center? Use our Email a Patient form to send them a message. Messages are printed and delivered by our volunteers.

Medical Records

For information on past records, tests and such. Please include your name and address so we can send you a release/request form or print it here and mail it to us for faster service.

Birth/Death Certificates

Wayne County Birth and Death Certificates can be ordered online from the County Clerk's Office of Vital Records.

Ask a Nurse

We can provide information on nearly any health concern, including specific diseases and conditions, emotional or mental health issues, and information on how to lead a healthy lifestyle including diet, exercise, and stress management. This service is available to people who live in the seven-county Rochester, NY area only.

Ask a Medical Librarian

The Stabins Wellness Information Center, located in the Werner Medical Library at Rochester General Hospital, provides information on medical conditions or health concerns. This library service is available to people who live in the seven-county Rochester, NY area only.